Skip to main content
Help Desk Help Center home page Help Desk
← Back to website
  • Sign in
  • Sign in
  1. Help Desk
  2. App Technical Issues

App Technical Issues

  • I don't see the live ECG trace on iOS
  • My Sport Session Is Stuck on Syncing Page
  • The app does not track my naps
  • I don't see my steps at all in the app
  • What is the ES02 error?
  • My app crashes after opening - What should I do?
  • Smart Alarm Clock feature / timer does not work
  • I can't trigger a Kira recommendation!
  • GPS tracking (Sport Session) is not working
  • The buttons of the app are not working
  • My data synchronization gets stuck at 0% or any other %percentage, and/or the app closes / crashes during the sync
  • My sleep tracking is innacurate. What can I do?
  • Why are my data incomplete in the Circular App?
  • Duplicate Steps or Metrics in Apple Health
  • I don't see my sleep or activity data inside of the app after sync
  • My step counter is innacurate / under or over estimated
Help Desk
Learn 💬 Chat with Kira AI

© 2026 Circular Health Limited. All rights reserved. Circular Ring, Circular are trademarks of Circular Health Limited and may not be used without permission.

Powered by Zendesk